The Republic of Moldova is rapidly gaining recognition as a strategic destination for U.S. companies looking to outsource call center services. With a highly educated, English-speaking workforce, competitive costs, and a favorable tax environment, Moldova offers everything American businesses need to scale their operations, reduce costs, and maintain high service quality.
This week, the Association of Recruitment Agencies of Moldova (ARA) hosted an official visit from FederalGovernment.info, represented by Eric Smith and Bradley Egbert. Their goal: to launch a long-term collaboration focused on transferring U.S.-based call center operations to Moldova.
About the Project: Contacting 200,000+ U.S. Companies via Call Center Support
FederalGovernment.info (FEDCON) is a U.S.-based consulting firm that helps small and mid-sized businesses navigate the complex world of federal, state, and local government contracts. Their services include:
- Certification Assistance: SAM/CAGE, WOSB, VOSB/SDVOSB and more
- Strategic Positioning for Government Contracts
- B2G Marketing and Branding Services
The partnership plan with ARA involves creating a specialized call center team in Moldova that will contact over 200,000 U.S. companies registered on the official government portal SAM.gov — companies that are actively looking to do business with the U.S. government.
Moldovan call agents will reach out to these businesses and propose direct meetings with FEDCON consultants to explore potential government contracting opportunities.
Why Moldova Is the Ideal Destination for U.S. Call Center Outsourcing
Qualified, English-speaking Talent
- Young professionals with advanced English skills
- Experience in sales, support, BPO, and government services
- Culturally compatible and highly trainable
Favorable Tax Environment
- Moldova offers preferential tax policies for export-based service providers
- Outsourcing companies enjoy low operating costs with minimal red tape
- Strong governmental support for foreign partnerships and digital services
Competitive Costs, High Value
- Wages are 2-3 times lower than in the U.S., without compromising quality
- Short onboarding time thanks to Moldova’s experienced talent pool
- Cost-efficient scaling for both small and large teams
U.S.-Friendly Time Zone Overlap
- Moldova is 7 hours ahead of EST, making 15:00 to 21:00 (local time) the perfect window for connecting with U.S. clients
- Enables real-time interaction with American businesses during business hours
Industry Insights: Call Center & BPO in Moldova
- Over 7,000 professionals currently work in Moldova’s call center and customer support sector
- Moldova’s BPO industry is experiencing year-over-year growth, fueled by demand from U.S. and EU partners
- According to national labor data, 20,000+ potential candidates are ready to join outsourced service teams in English, German, French, and Russian
ARA – Your Strategic Recruitment Partner for Outsourcing to Moldova
ARA offers U.S. companies:
- Instant access to pre-qualified, English-speaking talent
- Complete recruitment, screening, and training solutions
- Scalable, KPI-driven call center teams
- On-the-ground legal and operational support for U.S. companies investing in Moldova
Following this week’s successful visit and video conference with Eric Smith and Bradley Egbert, ARA is ready to scale this initiative and provide dozens (or even hundreds) of jobs to young Moldovans eager to work for a U.S. company — from home, in Moldova, on American time.
Are You a U.S. Company Looking to Outsource Your Call Center? Moldova Is the Answer.
ARA can build your high-performing team — fast, efficient, and compliant. Outsource your call center to Moldova now!
