Why choose ARA for Call Center Services?

Our Call Center Services are tailored to meet the needs of businesses across the EU, ensuring top-notch customer support, operational efficiency, and cost-effective solutions.

Moldova has rapidly become a sought-after destination for call center services, thanks to its strategic advantages and robust infrastructure. Here’s why partnering with us in Moldova makes perfect business sense:

  • Strategic Location and Language Skills
    Moldova’s geographical location offers convenient time zone overlaps with most European countries, facilitating seamless communication. Additionally, Moldovans are known for their multilingual capabilities, with proficiency in languages such as English, French, Italian, and German, making it easier to provide support to diverse markets.
  • Cost-Effective Solutions
    Operating within the Moldova IT Park allows us to offer competitive pricing. The special fiscal regime applicable to IT Park residents provides significant tax benefits, including a flat tax rate of 7% on sales revenue, which replaces most other tax obligations. This unique tax environment helps us deliver high-quality services at reduced costs.
  • Skilled Workforce
    Our team consists of highly trained professionals with expertise in various domains. The inclusion of call center activities within the IT Park has attracted a pool of talented individuals who are adept at handling complex customer queries, ensuring customer satisfaction, and driving business growth.
  • Advanced Technology and Infrastructure
    Moldova’s IT Park provides state-of-the-art infrastructure and advanced technological tools essential for running efficient call center operations. Our facilities are equipped with the latest communication technologies, ensuring uninterrupted and high-quality service delivery.
  • IT Visa Program
    The IT visa program in Moldova makes it easier to recruit and retain foreign talent. This program facilitates quick and easy issuance of work permits and residence permits for foreign employees and their families, ensuring we have access to the best talent globally.
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Our Services

Customer Support

Our team provides round-the-clock customer support, ensuring your clients receive timely and effective assistance.

Technical Support

We offer specialized technical support services, addressing and resolving technical issues efficiently.

Telemarketing

Our telemarketing services help businesses generate leads, conduct market research, and enhance customer outreach.

Help Desk Services

We manage help desk operations, providing first-tier support and escalating issues when necessary.

Order Processing

Efficient handling of order processing to ensure smooth operations and customer satisfaction.

At ARA, we are committed to delivering excellence. Our membership in the Moldova IT Park ensures we are at the forefront of innovation and efficiency. We offer tailored solutions to meet the specific needs of our clients, backed by a dedicated team of professionals and cutting-edge technology.

Join the growing number of businesses benefiting from Moldova’s advantageous call center environment. Contact us today to learn more about our services and how we can help your business thrive.

Business to Business Support

ARA is a powerful centralised platform for collaboration between Moldovan recruitment agencies and employers abroad.

Foreign employers can be assured that any issues they raise with the ARA will be resolved in a fast, legal and professional manner. Our key activity is to facilitate employment contracts between EU and UK employers and ARA compliant Moldovan recruitment agencies.

ARA delivers real time job offers from employers abroad to its member recruiting agencies to ensure job offers are filled swiftly and with the best candidates. The ARA also facilitates the initial contract to ensure they are fully compliant with the aims of the association Business to Business (B2B) and support with information, advice, consultancy, legal support and travel and booking advice as necessary to ensure a robust, legal and enduring contract is reached, each and every time!

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